eviivo and OpenKey Streamline Guest Experience with Automated Mobile Check-in and Keyless Access

LONDON, 24 October, 2024 — eviivo, the all-in-one Property Management System (PMS), has partnered with OpenKey, the industry standard for universal digital key technology in hotels, enhancing the guest experience across hotels worldwide.

The integration enables hotels using eviivo to offer guests seamless mobile check-in and keyless room access through OpenKey’s Digital Key technology.

This added convenience, combined with eviivo’s automated pre-arrival check-in instructions, allows hotels to secure a frictionless journey for their guests.

Guests increasingly expect a digital-first experience from check-in to check-out. According to OpenKey’s research, satisfaction rates can drop by up to 50% if there is more than a five minute wait at check-in.

The use of digital keys significantly streamlines the guest experience and reduces wait times while enhancing security and increasing labour efficiency.

Digital keys and contactless check-in or check-out ultimately benefit hotel operations by streamlining workflows, reducing the need for front desk interactions and increasing productivity.

The technology also enables hoteliers to operate with leaner teams by automating a wide range of tasks, freeing up staff to dedicate more time to strategic areas, such as guest engagement.

Gwenael Merlin, Head of Strategic Partnerships of eviivo, said: “The combination of eviivo’s all-in-one PMS with OpenKey’s innovative Digital Key technology is a game-changer. We’re not just automating processes; we’re making life so much easier for guests and hotel staff alike. We are talking about the internet generation – from baby-boomers to GenZ – for whom service expectations have become “now”, instant, and only a click away.  In an increasingly digital hospitality industry, a frictionless arrival or departure is what truly sets a hotel apart and ahead of the competition.”

David Dietz, Chief Technology Officer of OpenKey, said: “At OpenKey, we are constantly looking for ways to simplify hotel operations and elevate the guest experience. Our partnership with eviivo brings a new level of convenience to both hotel staff and guests, offering a fully automated mobile key delivery process that reduces check-in times and enhances operational efficiency.”